Scope of work
- Process improvement in Queue management
- Process improvement in Online consultations
- Website creation
- Strategy for Digital Marketing
- Patient engagement by setting up a patient care team
Key impact
- Introduced a Queue Management System which reduced the waiting time in the Clinic from 2 hours to 10 mins
- Increase inflow of repeat patients due to increased patient engagements
- Ranked highly competitive keywords in the top 3 for Mumbai geography