Hospital Planning
Designing the facility around the patient journey — service mix, department adjacencies and flows planned so care feels seamless from day one.
About
Healthcare consulting, designed around the patient.
Auro Health partners with hospitals and clinics to make every stage of the patient journey simpler, kinder and measurably better.
Who we are
A healthcare-exclusive consulting practice
Auro Health Management Consulting works only with healthcare organizations — single-specialty clinics, diagnostic centres, nursing homes and multi-specialty hospitals. Over 50 assignments, our work has spanned new hospital planning and commissioning, process and manpower audits, technology adoption and patient experience transformation.
What connects all of it is a single conviction: everything a healthcare organization does eventually shows up in how a patient feels. So patient experience is not one more service on our list — it is the lens through which we do every other piece of work.
Our philosophy
Patient experience is the umbrella
Strategy, infrastructure, processes, people and technology are not separate projects. They are the ribs that hold up one thing — the experience a patient has with your organization.
Patient Experience
The outcome everything rolls up to
Access
Can patients reach you easily, book quickly and find their way once they arrive?
Process
Do workflows respect a patient's time, or make them wait for the system?
People
Do teams communicate with empathy, clarity and consistency at every touchpoint?
Technology
Does digital reduce friction for patients, or add another queue?
Environment
Does the physical space signal safety, dignity and calm?
Outcomes
Is experience measured, tracked and improved like any clinical metric?
50+
Consulting engagements
35
Cities served
6
Countries
16 yrs
Healthcare-only focus
What else we do
Every service, viewed through patient experience
Alongside our patient experience programs, Auro Health supports healthcare organizations across the full lifecycle — always with the same question in mind: what does this mean for the patient?
Location Analysis
Catchment, accessibility and patient drainage studies, so patients find care close to where they live, travel and work.
Expansion Planning
Growing capacity and specialties without diluting service standards — scaling the experience, not just the beds.
Financial Feasibility
Project viability and pricing models that keep care affordable for patients and sustainable for promoters.
Process Audits
Mapping and reengineering workflows to remove waiting, repetition and confusion from the patient's path.
Manpower Planning
Right roles, right shifts, right competencies — because patient experience is delivered by people, not policies.
Technology Upgradation
HIS, digital front-door, feedback and communication systems selected and implemented to make journeys effortless.
Membership
Proud member of the World Patients Alliance
Auro Health is a proud member of the World Patients Alliance (WPA) — contributing to patient voices across the world and working towards a safer, more accessible world for all patients.
Founder
Meet Dr Apoorv Jain
Dr Apoorv Jain
Founder & Principal Consultant, Auro Health
Dr Apoorv Jain is a healthcare management consultant with a passion for designing better healthcare experiences. He believes that exceptional patient experiences are not created by chance, they are intentionally designed through the right combination of strategy, processes, technology, culture, and operational excellence. Through Auro Health, he partners with hospitals and clinics to transform how patients experience care, while helping healthcare organizations improve efficiency, performance, and long-term sustainability.
Over the years, Dr Jain has worked across more than 50 healthcare consulting engagements, supporting healthcare providers at various stages of their journey, right from new hospital planning and commissioning to operational transformation, digital initiatives, and patient experience improvement. His work spans single-specialty clinics, multi-specialty hospitals, and healthcare entrepreneurs, with a strong focus on developing practical, data-driven solutions that can be successfully implemented on the ground.
Drawing from his experience as both a healthcare consultant and the co-founder of a successful specialty clinic, Dr Jain brings a unique perspective that combines strategic thinking with operational realities. His approach is rooted in the belief that healthcare organizations should be designed around the patient journey, enabling hospitals to deliver compassionate, seamless, and efficient care while building stronger, more resilient healthcare businesses.
50+ healthcare engagements
Clinics, hospitals and healthcare entrepreneurs across India.
End-to-end lifecycle experience
From planning and commissioning to operations and digital transformation.
Clinic co-founder perspective
Strategic thinking grounded in day-to-day operational realities.
Data-driven implementation
Practical solutions that work on the ground, not just on paper.
Education
- Master of Hospital Administration (MHA) – Tata Institute of Social Sciences (TISS), Mumbai
- Bachelor of Medicine & Bachelor of Surgery (MBBS)
Research & Speaking
- Research publication in the International Journal of Medicine and Public Health
- Regular speaker and contributor on healthcare strategy, digital transformation, hospital operations, and patient experience
Where we work
Consulting assignments across the world
Auro Health has delivered healthcare consulting engagements in 35 cities across India, UAE, Qatar, Oman, Myanmar, Malaysia.
MumbaiThaneVashiRaigadSaphaleNashikAurangabadBelgaumBengaluruThrissurVisakhapatnamNagpurVidarbhaWardhaChandrapurBharuchSuratSurendranagarUdaipurKotaJaipurJodhpurBarmerDelhiGurugramGreater NoidaDehradunRanchiDhanbadDubaiFujairahDohaMuscatYangonKuala Lumpur