Overview
Every healthcare organization is different. The patient journey in a dermatology clinic is very different from that of a fertility centre, eye hospital, or multi-specialty hospital. Meaningful improvement starts with understanding your patients, your processes, and your unique challenges.
Patient Experience Assessment is Auro Health's comprehensive diagnostic program designed to help you understand how patients experience your organization at every stage of their journey.
We combine healthcare expertise with structured assessment frameworks, data analytics, and AI-assisted analysis to create a customized toolkit that reflects your specialty, patient population, and way of working.
What's included
Customized Patient Experience Assessment Toolkit
A tailored assessment framework designed around your specialty, services, patient demographics, and operational model.
Patient Experience Audit
A comprehensive review of your patient-facing services, clinical interactions, communication practices, and overall service quality.
Patient Journey Mapping
End-to-end analysis from appointment booking to post-treatment follow-up — identifying pain points, delays and opportunities.
Voice of Customer Analysis
Structured review of patient feedback to understand expectations, perceptions, and drivers of satisfaction and loyalty.
Net Promoter Score (NPS) Baseline
A measurable benchmark to track patient loyalty and monitor improvement over time.
Complaint Analysis
Reviewing complaints to identify recurring issues, service gaps, and opportunities for improvement.
Online Reputation Analysis
Evaluating online reviews and ratings to understand how your organization is perceived by patients.
Technology & AI-Enabled Insights
AI-supported analysis of large volumes of patient feedback to surface patterns that would otherwise go unnoticed.
Deliverables
Timeline
4–6 Weeks
Business outcomes
- A clear understanding of your current patient experience
- Identification of key operational and service gaps
- Better-informed leadership decisions
- Prioritized, data-driven improvement opportunities
- A strong foundation for long-term transformation