Case Studies

Explore Our Success Stories

Detailed case studies showcasing how we help hospitals and clinics improve operations, patient experience, and financial performance.

Patient Experience Transformation

Reducing patient wait time from 2 hours to 10 minutes

Problem Statement

Patients could only book appointments by calling the clinic, and the staff noted them down in a register — leading to scribbles and wrong numbers. Walk-in patients queued outside for hours with no visibility on their turn. Waiting time stretched up to 2 hours on busy days, anxious patients had no clarity, and the staff struggled to fill cancelled slots.

Our Solution

Mapped the appointment process in detail from both the clinic and patient perspective. Screened and shortlisted third-party token-based appointment applications, identified the right fit for this clinic, and migrated the system end-to-end with full staff training on the new processes and the importance of tokenisation. Introduced an IVR for incoming calls to channel new and follow-up consultation requests as well as procedure enquiries.

Outcome

Patients can now book appointments online from anywhere, walk-ins receive a token, and both groups are merged into a single queue. Each patient is notified 10 minutes before their turn. Waiting time at the clinic dropped from 2 hours to 10 minutes, crowd management improved significantly, the staff is far less stressed, and every patient is seen strictly as per their token.

Patient Experience Transformation

Process Optimization at a Nursing Home in Mumbai

Problem Statement

Staff shortages were affecting operational efficiency and patient experience. The nursing home infrastructure appeared outdated, and the waiting area was not comfortable for patients and attendants. There was limited patient education and engagement within the facility due to the absence of digital screens and informational displays.

Our Solution

A manpower audit was conducted to assess staffing requirements and identify hiring needs. A process audit was carried out to identify operational bottlenecks and improvement opportunities. The waiting area was redesigned and equipped with digital screens to enhance patient comfort and education.

Outcome

New staff were hired to address operational bottlenecks and improve patient service. Patient waiting times were reduced through process improvements and workflow optimization. Recommendations on software implementation, branding, and facility redesign enhanced the overall patient experience and modernized the nursing home environment.

Patient Experience Transformation

Dental Clinic in Mumbai

Problem Statement

Patient compliance was poor, with many patients not returning for follow-up treatments and procedures. There was no proper digital record keeping of patient visits, and the clinic environment and patient journey were not optimized for comfort and engagement.

Our Solution

A comprehensive process audit was conducted to identify operational and patient experience gaps. Suitable clinic management software was evaluated and shortlisted. The waiting area and patient touchpoints were redesigned to create a more welcoming and comfortable environment.

Outcome

The clinic transitioned to a digital HIS for efficient patient record management. Patient engagement initiatives, including drip marketing campaigns, were implemented to improve follow-up compliance. Enhanced waiting area facilities improved patient comfort and overall experience.

Concept Planning

Enabling clinic expansion through market research and financial modeling

Problem Statement

A small clinic in Mumbai was unable to offer all clinical services under one roof and lacked the space required to deliver a better patient experience.

Our Solution

Built a business case study on the competition, conducted market research on demand and supply, and developed future volume projections along with a long-term financial model. Designed a space plan for a full-fledged, all-under-one-roof eye hospital.

Outcome

The promoters identified a clear gap in eye care supply, understood the CAPEX, OPEX and break-even economics of an eye hospital, and arrived at the space footprint required. Based on these insights, they decided to set up a new eye care clinic.

Transaction Advisory

Enabled a smooth and mutually aligned ownership transition

Problem Statement

A team of Directors wanted to sell a Radiology setup. Their key concerns were the valuation of the company and the share and tax liability each Director would have to bear.

Our Solution

Built financial projections for the company over the next 5 years, devised a forward valuation of the business, and worked out individual taxation implications for each Director with one-on-one advisory.

Outcome

All Directors mutually agreed on a valuation and successfully sold their individual shares to the new buyer.

Location Analysis

Chain of hospitals in Nagpur

Problem Statement

The real estate developer owned six land parcels in and around Nagpur but was uncertain which location offered the highest potential for hospital development. The promoters needed to identify the most suitable locations for hospital development, and also wanted to determine the appropriate type and scale of hospital for each shortlisted site.

Our Solution

All six locations were evaluated using a structured location analysis framework. Healthcare supply, competition, accessibility, and catchment potential were assessed for each site. A scoring model was developed to rank the locations and identify the most suitable sites for hospital development.

Outcome

Three locations were shortlisted for hospital development based on the analysis. Recommendations on the type of hospital suitable for each location were provided.

Process Audits

Pharmacy department at a Teaching Hospital

Problem Statement

The pharmacy master contained over 10,000 items that required review and standardization. Drugs were not properly categorized, and reorder levels were not defined for many items. Duplicate and inconsistent drug names were affecting inventory management and reporting.

Our Solution

The entire pharmacy master was audited by a team of pharmacists. All items were categorized based on schedule type, criticality, and therapeutic classification, and reorder levels were defined.

Outcome

Structured categorization and reorder levels strengthened procurement and stock management processes. A clean and standardized pharmacy formulary was created with accurate nomenclature and category classifications. Duplicate records were eliminated, improving inventory accuracy and control.

Manpower Hiring

Manpower planning for a day care centre

Problem Statement

Inadequate staffing levels were affecting patient service quality and experience. The centre needed to determine the optimal manpower requirement across functions, and appropriate resources were required to support smooth patient flow and care delivery.

Our Solution

A manpower audit was conducted to assess staffing requirements. Role-wise manpower needs were identified based on patient load and operational requirements. Candidates were screened and shortlisted against the defined job requirements.

Outcome

Qualified staff were hired for the identified roles. Improved manpower availability resulted in smoother operations and an enhanced patient experience.